At Ashabon, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what personal data we collect when you visit our website, place an order, create an account, contact us, or otherwise interact with Ashabon, and how that information is used and protected.

This policy is intended to comply with the General Data Protection Regulation (GDPR) and applicable Portuguese data protection legislation.

Who We Are

Ashabon is a Portugal-based producer and retailer of handcrafted Castile soap and personal care products.

Our website address is:

ashabon.pt

For questions regarding privacy or your personal data, you can contact us at:

Email: info@ashabon.pt
Telephone: +351 962 290 686
Address: Lot. 19-20, Zona Industrial, 6060-302 Penha Garcia, Portugal

For the purposes of applicable data protection legislation, Ashabon is the data controller responsible for personal information collected through this website.

What Personal Data We Collect

Ashabon processes the following types of personal data: 
– Identification data (e.g., name, address, contact details, telephone number, email address, tax identification number); 
– Data related to the products the customer has purchased on this website; 
– Billing and delivery data;

We only collect information that is reasonably necessary to operate our website, fulfil orders, provide customer service, comply with legal obligations and improve our services.

Orders and WooCommerce

Our online shop uses WooCommerce.

When you place an order, information such as your name, email address, telephone number, billing address, shipping address and order details is collected so that we can:

• Process and fulfil your order
• Receive and confirm payment
• Arrange delivery
• Send order and shipping information
• Process returns and refunds
• Provide customer support
• Maintain legally required accounting and tax records
• Prevent fraud and protect our website and customers

WooCommerce normally stores order information including products purchased, customer contact information, billing/shipping addresses and the payment method used. (WooCommerce)

You may be able to place an order without creating an account if guest checkout is enabled.

If you create an account, we store the information necessary to maintain your account and make future purchases easier.

Payments

Payments made through our website may be processed securely by third-party payment providers, including Stripe.

Payment providers process the information necessary to complete your transaction in accordance with their own privacy and security policies.

Ashabon does not directly store your complete credit or debit card details on our website.

Payment providers may receive information such as your name, billing details, email address, payment amount and other information required to process or verify your payment.

Shipping and Delivery

When you place an order requiring delivery, we may share the information necessary to deliver your parcel with the shipping or courier company responsible for your order.

This may include:

• Your name
• Delivery address
• Email address
• Telephone number
• Information required to identify and deliver your parcel

This information is provided only as necessary to arrange and complete delivery.

How We Use Your Personal Data

We may process your personal information to:

• Process purchases and payments
• Prepare and ship orders
• Communicate with you regarding your order
• Manage customer accounts
• Respond to questions and customer service requests
• Process refunds and returns
• Prevent fraud and misuse of our website
• Maintain the security and functionality of our website
• Comply with tax, accounting and other legal obligations
• Establish, exercise or defend legal claims

Where required under the GDPR, processing is based on the performance of a contract, compliance with a legal obligation, our legitimate interests, or your consent.

Marketing Communications

We will only send promotional or marketing emails where we have an appropriate legal basis to do so.

Where your consent is required, you may withdraw that consent at any time.

You can unsubscribe from marketing emails using the unsubscribe option provided in the message or by contacting us at info@ashabon.pt.

Unsubscribing from marketing communications will not prevent us from sending essential messages relating to an order you have placed.

Cookies

Our website uses cookies and similar technologies where necessary for the website and online shop to function correctly.

Cookies may be used to:

• Remember products placed in your shopping cart
• Maintain your shopping session
• Remember account login information
• Remember website preferences
• Process checkout and payments
• Maintain website security
• Understand how our website is used, where applicable

Some cookies are essential for the operation of the website and online store.

Non-essential cookies, including certain analytics or marketing cookies, should only be used in accordance with applicable consent requirements.

You can also control or delete cookies through your browser settings. Disabling essential cookies may prevent some parts of the online shop from functioning correctly.

Customer Accounts

If you create an account on Ashabon, we store the personal information associated with your account.

You can access and update certain information through your account page.

If you request deletion of your account, information may be deleted or anonymised where possible. However, information associated with purchases may need to be retained where Ashabon has a legal obligation to maintain transaction, tax or accounting records.

Comments

If comments are enabled on any part of our website, we may collect the information entered in the comments form, together with technical information such as the visitor’s IP address and browser information for security and spam-prevention purposes.

If comments are not enabled on the Ashabon website, this section does not apply.

Embedded Content and Third-Party Services

Our website may contain or display content or services provided by third parties, such as social media content, videos, maps, payment services or other external services.

When you interact with third-party content, those providers may receive information about your interaction and may use cookies or similar technologies according to their own privacy policies.

Their processing of personal information is governed by their respective privacy policies.

Who We Share Your Data With

We do not sell your personal information.

We may share personal data with trusted service providers where necessary to operate Ashabon and fulfil your order, including:

• Payment processors
• Shipping and courier companies
• Website hosting and technical service providers
• E-commerce and website service providers
• Accountants, professional advisers or authorities where legally required

Only information reasonably necessary for the relevant service is shared.

Some providers may process information outside Portugal or the European Economic Area. Where applicable, such transfers must be subject to appropriate safeguards required under data protection law.

How Long We Retain Your Data

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to comply with our legal obligations.

Order, invoice, transaction and accounting information may need to be retained for the period required under Portuguese tax and accounting law.

Portuguese VAT legislation currently requires relevant records and supporting documentation to be retained for 10 years.

Other information that is no longer required may be deleted or anonymised.

WooCommerce also provides controls for determining how long inactive accounts and different types of order data are retained. (WooCommerce)

Your Data Protection Rights

Under the GDPR, depending on the circumstances, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Request restriction of processing
• Object to certain processing
• Request portability of your personal data
• Withdraw consent where processing is based on consent
• Lodge a complaint with the competent data protection authority

These rights are subject to applicable legal requirements and exceptions.

For example, we may not be able to delete information that we are legally required to retain for tax, accounting, fraud-prevention or legal purposes.

To exercise your rights, contact:

info@ashabon.pt

We may need to verify your identity before processing a request.

Where Your Data Is Processed

Personal information may be processed by Ashabon and by service providers necessary for operating our website, processing payments and delivering orders.

Some service providers may operate outside the European Economic Area.

Where personal information is transferred internationally, we rely on the safeguards required by applicable data protection legislation.

Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

Our website and payment systems use appropriate security technologies, but no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Children’s Privacy

Our website and products are intended for general consumers and are not specifically directed at children.

We do not knowingly collect personal information from children through the website except where legally permitted and appropriate.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, legal obligations or the third-party services we use.

The latest version will always be published on this page, together with the date it was last updated.

Contact Us

If you have questions about this Privacy Policy, how we use your personal information, or wish to exercise your data protection rights, please contact:

Ashabon
Lot. 19-20, Zona Industrial
6060-302 Penha Garcia
Portugal

Email: info@ashabon.pt
Telephone: +351 962 290 686