At Ashabon, we prepare our products with care and want you to be happy with your purchase. If there is a problem with your order, please contact us and we will do our best to resolve it promptly.

This Refund & Returns Policy applies to purchases made through the Ashabon online shop.

Right of Withdrawal

If you are purchasing as a consumer, you generally have the right to withdraw from an online purchase within 14 calendar days without having to provide a reason.

For goods, the 14-day period normally begins on the day you, or a third party indicated by you other than the carrier, receives the goods.

To exercise your right of withdrawal, please inform us clearly of your decision before the 14-day period expires.

You can contact us at:

Email: info@ashabon.pt

Please include your name, order number and the product or products you wish to return.

Conditions for Returns

Products being returned under the right of withdrawal should be returned complete and, as far as reasonably possible, in their original packaging.

You may inspect a product as you would normally be able to do in a shop. However, you may be responsible for any reduction in the value of the product resulting from handling beyond what is necessary to establish its nature, characteristics and functioning.

Please contact us before sending a return so that we can provide the appropriate return instructions and return address.

Personal Care, Cosmetic & Hygiene Products

Ashabon sells soaps, oral-care products, deodorants and other personal-care and cosmetic products.

For reasons of health protection and hygiene, sealed products that are not suitable for return for health or hygiene reasons are excluded from the right of withdrawal once they have been unsealed after delivery, where the legal hygiene exception applies.

This may apply, depending on the packaging and nature of the product, to products such as toothpaste, tooth powder, deodorant and other personal-care products.

This exception does not affect your legal rights if a product is defective, damaged, incorrect or otherwise not in conformity with your order.

Damaged, Incorrect or Defective Products

Please inspect your order when it arrives.

If a product arrives damaged, you receive the wrong product, or you believe that a product is defective or otherwise not in conformity with your order, please contact us as soon as reasonably possible at:

info@ashabon.pt

Please provide your order number, a description of the problem and, where appropriate, photographs of the product and its packaging.

Where a product is not in conformity with the contract, your statutory consumer rights apply. Depending on the circumstances, the appropriate remedy may include replacement, a reduction in price or termination of the contract and refund.

These rights are separate from the 14-day right of withdrawal described above.

Refunds Following Withdrawal

When you validly exercise your right of withdrawal, we will reimburse the payments received from you in accordance with applicable law, including the cost of our least expensive standard delivery method where required.

If you chose a more expensive delivery option than our standard delivery service, the additional delivery cost is not refundable.

Refunds will normally be made using the same payment method used for the original transaction, unless expressly agreed otherwise.

We may withhold reimbursement until we have received the returned goods or until you provide evidence that you have sent them back, whichever occurs first, where permitted by law.

Your bank, card provider or payment service may require additional time for the refunded amount to appear in your account.

Return Shipping Costs

When you exercise your right of withdrawal because you have changed your mind, you are responsible for the direct cost of returning the goods, unless Ashabon has agreed otherwise.

If a return is required because we sent an incorrect product or because the goods are defective or otherwise not in conformity with your order, the applicable costs will be handled in accordance with your statutory consumer rights.

We recommend using a trackable shipping method when returning goods.

Please contact us before sending a return so that we can provide the correct return address and instructions.

Exchanges

If you receive an incorrect or defective product and would prefer a replacement, please contact us at info@ashabon.pt.

For other exchanges, please contact us before returning the product. Exchanges are subject to product availability and the return conditions described above.

Refills and Products Dispensed at Events or Markets

Ashabon’s refill programme is intended to reduce unnecessary packaging and encourage the reuse of containers.

Products dispensed directly into a customer’s own container, or in a quantity specifically requested by the customer at a market, festival or other physical point of sale, are not treated in the same way as standard online distance purchases.

For hygiene and product-safety reasons, we cannot normally accept the return of a product after it has been dispensed into a customer’s container.

This does not affect your statutory rights if the product is defective or there has been an error on our part.

Our bottle-return and refill initiatives are separate from the statutory right of withdrawal applicable to eligible online purchases.

How to Contact Us

If you have questions about a return, refund or an order, please contact us before returning any product:

Ashabon
Email: info@ashabon.pt
Website: www.ashabon.pt

Legal name / business name: Nathan VantHof
NIF: 309243149